At ROX, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and our process.
1. Returns
We accept returns within 7 days of delivery under the following conditions:
-
The item must be unused, in original packaging, and in the same condition as received.
-
Proof of purchase (order number or receipt) is required.
-
The item must not be damaged or show signs of wear.
If the item was defective or damaged during shipping, please contact us immediately with clear photos so we can resolve the issue promptly.
2. Return Process
To initiate a return, please contact us at:
📧 Email: roxanmasih77@gmail.com
Include your order number, reason for return, and clear images if applicable. Once your request is approved, we’ll provide return instructions.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed and credited to your original payment method within 5–7 business days.
-
Shipping fees (if any) are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at roxanmasih77@gmail.com with your order details.
Replacement/Exchange will be done within 1-5 days and new product will be deliver with 1-7 days.
5. Late or Missing Refunds
If you haven’t received a refund:
-
Check your bank account or card statement again.
-
Contact your bank or credit card company (processing time may vary).
-
If you’ve done all of this and still haven’t received your refund, please reach out to us.
6. Shipping
All product will be deliver within 1-10 days.
7. Contact Us
For any questions related to returns or refunds, contact:
ROX – Music Instrument Brand
📧 Email: roxanmasih77@gmail.com
📞 Phone No: +91 84378 17333
🌐 Website URL: roxmusic.store